Requesting HD24tools support
If you need help installing or running HD24tools, and your question is not answered by the extensive documentation, it is recommended to ask your question on Yahoo Groups first. A lot of expertise is represented there, and the group is monitored both by the author of HD24tools and Alesis.
The software comes with absolutely no warranty. However, the author aims to release defect-free software. Should you find any defects/bugs, please email the author at mr
HD24tools contains some tools that will allow you to perform your own recoveries without requiring deep technical knowledge. The most common cause of data loss on the HD24 is a power failure while recording a live performance; Click here for instructions on how to recover such data.
If you need help recovering audio from an HD24 drive, you can email the author at mr
Other support pages
There are a small number of additional support pages available on this site: